Mon. Jun 10th, 2024
Enhanced Accessibility to Address Complaints

Enhanced Accessibility to Address Complaints: BISP Control Rooms
In a significant step towards ensuring swift redressal of grievances, the Benazir Income Support Program (BISP) has established dedicated control rooms for registering complaints. These control rooms serve as a direct avenue for impoverished individuals to seek resolution regarding issues related to registration and non-receipt of financial aid. Operated round the clock, this initiative aims to promptly address concerns and enhance transparency within BISP operations.

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Objectives of BISP Control Rooms

The primary objective of establishing BISP control rooms is to expedite assistance to beneficiaries by promptly resolving their issues. Additionally, these control rooms serve to safeguard beneficiaries from exploitation by unscrupulous individuals, ensuring their protection and welfare.

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Streamlined Complaint Filing Process

BISP has streamlined the complaint filing process to facilitate beneficiaries in addressing their concerns from the comfort of their homes. Previously, individuals had to physically visit BISP offices or use helpline services to register complaints. However, recognizing the challenges faced by beneficiaries, BISP has introduced a more accessible method – filing complaints via WhatsApp.

Streamlined Complaint Filing Process

Province-wise WhatsApp Numbers for Complaint Registration:

Sindh 1: 03018472836, 03018472838
Sindh 2: 03028240958, 03018472841
Khyber Pakhtunkhwa: 03155212820
Balochistan: 03185761507, 03155212897
AJK and Gilgit Baltistan: 03155213394, 03155213094
South Punjab 1:03018472831
South Punjab 2: 03175370095
Central Punjab: 03028240972, 03202399575
Punjab North: 03028240977, 03028238564

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Conclusion: Ensuring Timely Assistance

In conclusion, BISP has disbursed quarterly installments under various programs, including Kafalat Program, Benazir Taleemi Wazaif, and Nashonuma Program. For eligible beneficiaries encountering difficulties in accessing these funds, the establishment of BISP control rooms offers a streamlined mechanism for lodging complaints and seeking timely resolution. This initiative underscores BISP’s commitment to serving the needs of the underprivileged population and fostering accountability within the system.

Ensuring Timely Assistance

Frequently Asked Questions (FAQs) about BISP Control Rooms:

  1. What are BISP Control Rooms?

BISP Control Rooms are dedicated facilities established by the Benazir Income Support Program (BISP) to address complaints and grievances faced by beneficiaries. These control rooms provide a platform for individuals to register complaints related to issues such as registration problems or non-payment of financial assistance.

  1. How can I file a complaint through BISP Control Rooms?

Beneficiaries can file complaints through BISP Control Rooms via WhatsApp. Each province has designated WhatsApp numbers where beneficiaries can lodge their complaints. Simply contact the appropriate WhatsApp number based on your province of residence to initiate the complaint filing process.

  1. What types of issues can be reported through BISP Control Rooms?

Beneficiaries can report a range of issues through BISP Control Rooms, including difficulties in registration, non-receipt of financial assistance, or any other challenges related to BISP programs. The control rooms are designed to provide swift resolution to these issues.

  1. Is there a specific time to file complaints through BISP Control Rooms?

No, BISP Control Rooms operate 24 hours a day, allowing beneficiaries to file complaints at any time convenient for them. This round-the-clock accessibility ensures that grievances can be addressed promptly.

  1. How long does it take to resolve a complaint filed through BISP Control Rooms?

BISP aims to resolve complaints within 24 hours of filing. Once a complaint is lodged through the designated WhatsApp numbers, the necessary actions are taken to address the issue and provide a resolution to the beneficiary.

  1. Are there any fees involved in filing a complaint through BISP Control Rooms?

No, beneficiaries are not required to pay any fees to file complaints through BISP Control Rooms. The service is provided free of charge to ensure accessibility for all eligible individuals.

  1. Can I contact BISP Control Rooms for inquiries or assistance other than filing complaints?

While the primary purpose of BISP Control Rooms is to address complaints, beneficiaries can also reach out for inquiries or assistance related to BISP programs. However, it’s essential to note that the primary function of these control rooms is to handle complaints effectively.